Responsible Gaming
at fb99
fb99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that betting should always be entertainment — never a source of financial or emotional hardship. This page outlines the tools, policies, and resources available to help you stay in control.
Safe Play Is at the Heart of fb99
At fb99, responsible gaming is not a policy checkbox — it is a foundational principle. We actively invest in tools, education, and support systems that empower every player in Bangladesh to make informed decisions about their gaming activity.
Our responsible gaming framework is built around four core principles: prevention, through age verification and player education; control, through deposit limits, time-outs, and session reminders; intervention, through proactive monitoring and support outreach; and recovery, through self-exclusion tools and referrals to professional help services.
fb99 operates exclusively for adults aged 21 and above. Every new account undergoes an age and identity verification process before any real-money activity is permitted. We take this responsibility seriously, and we will not hesitate to suspend or close an account if we have reasonable grounds to believe a player is under age or displaying signs of problem gambling behaviour.
If you ever feel that gambling is no longer fun — or that it is causing stress, financial strain, or relationship difficulties — please reach out to our support team immediately at [email protected]. Help is free, confidential, and available around the clock.
Age Verification — 21+
All players must be 21 years of age or older. fb99 conducts mandatory identity verification before any real-money account activity is approved. Underage gambling is strictly prohibited on the fb99 platform.
Deposit Limits
Set a daily, weekly, or monthly deposit ceiling in Bangladeshi Taka (৳ BDT) to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be reduced instantly — increases require a 7-day cooling period.
Session Time-Out
Set a maximum session duration — from 30 minutes to 8 hours. Once your session limit is reached, fb99 will automatically log you out and display a cool-down notice before you can return to the platform.
Reality Checks
Enable periodic pop-up reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks help you stay aware of time spent on the platform without relying on memory alone.
Self-Exclusion
Request a voluntary self-exclusion for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, your account is locked and all promotional communications are suspended. Contact support to activate this tool.
24/7 Support Access
Our Bangladesh-based support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). Reach us at [email protected] for any responsible gaming request.
Your Safety Toolkit
Every responsible gaming tool on the fb99 platform is available free of charge to all registered players. The table below summarises what each tool does, how to activate it, and how quickly it takes effect.
| Tool | What It Does | How to Activate | Takes Effect | Status |
|---|---|---|---|---|
| Daily Deposit Limit | Caps total deposits within any 24-hour rolling window in ৳ BDT | Account Settings → Responsible Gaming | Immediately | Active |
| Weekly Deposit Limit | Caps total deposits across any 7-day rolling window in ৳ BDT | Account Settings → Responsible Gaming | Immediately | Active |
| Monthly Deposit Limit | Caps total deposits within a calendar month in ৳ BDT | Account Settings → Responsible Gaming | Immediately | Active |
| Session Time-Out | Automatically logs you out after a set period of continuous play | Account Settings → Session Controls | Next login session | Active |
| Reality Check Reminders | Displays in-session pop-ups with elapsed time and wagering summary | Account Settings → Notifications | Current session | Active |
| Cool-Down Period | Temporarily suspends account access for 24 hours, 48 hours, or 7 days | Contact [email protected] | Within 1 hour of request | Via Support |
| Self-Exclusion (Temporary) | Locks account for 1, 3, or 6 months; suspends all marketing | Contact [email protected] | Within 24 hours | Via Support |
| Self-Exclusion (Permanent) | Permanently closes account with no option to reopen | Contact [email protected] | Within 24 hours | Via Support |
| Marketing Opt-Out | Removes you from all promotional emails and bonus notifications | Account Settings or email support | Within 48 hours | Active |
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or background. It often develops gradually, making it difficult to recognise early. The warning signs below are not a clinical diagnosis — they are practical indicators that suggest it may be time to pause, reflect, and seek support.
If you identify with three or more of the signs on this list, we strongly encourage you to use one of fb99's responsible gaming tools immediately or to contact our support team. Seeking help early makes a significant difference in outcomes.
Chasing Losses: You find yourself continuing to bet beyond your original budget in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
Spending Beyond Your Means: Your gambling deposits are drawn from money earmarked for essential expenses — rent, food, transport, or family obligations — rather than from a dedicated discretionary entertainment budget.
Inability to Stop: You have tried to reduce your gambling activity or stop altogether on multiple occasions but found yourself unable to do so despite a genuine intention to quit or cut back.
Preoccupation With Gambling: Thoughts about betting — planning the next session, reliving past wins or losses, or calculating potential winnings — dominate your daily thinking and distract you from work, study, or family life.
Concealing Your Activity: You feel compelled to hide the extent of your gambling from family members, friends, or colleagues because you believe they would disapprove or be worried about the amount of time or money involved.
Emotional Dependence: You use gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other difficult emotions, rather than as a form of entertainment enjoyed in a positive state of mind.
Neglecting Responsibilities: Gambling sessions are causing you to miss work deadlines, neglect personal commitments, or withdraw from social activities and relationships that previously mattered to you.
Borrowing to Gamble: You have borrowed money from friends, family, or financial institutions — or considered doing so — specifically to fund gambling activity or to cover debts created by previous gambling losses.
Ask Yourself These Questions
Answer honestly. If you find yourself saying "yes" to several of these questions, consider using fb99's responsible gaming tools or reaching out to our support team. There is no shame in seeking help — it is the responsible thing to do.
Do you spend more money on gambling than you originally planned when you started a session?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Do you continue gambling to try to recover money that you have previously lost in a session?
Has gambling ever caused you to miss important personal, family, work, or social commitments?
Have you lied to or hidden gambling activity from people who are close to you?
Do you find yourself thinking about gambling even when you are not on the platform?
Have you used money intended for bills, food, or household expenses to fund gambling deposits?
Do you feel a sense of guilt, shame, or regret after a gambling session ends?
Have you ever borrowed money or sold personal possessions in order to continue gambling?
If you answered "yes" to 3 or more questions above, we encourage you to contact the fb99 support team at [email protected] to discuss your responsible gaming options. All requests are handled with full confidentiality and without judgement.
Strictly 21+ Only
fb99 enforces a strict minimum age requirement of 21 years for all registered players. This is not merely a terms-and-conditions formality — it is a core protection that fb99 takes seriously at every stage of the player journey, from registration through to withdrawal.
Mandatory Age Verification on Every Account
Before any real-money deposit, bet, or withdrawal is processed, all new fb99 players must complete a KYC (Know Your Customer) verification. This requires submission of a valid government-issued National Identity Card (NID) or passport. Accounts that cannot be verified as 21+ will be permanently closed and any deposits refunded.
If you are the parent or guardian of a minor and you believe they may have accessed the fb99 platform, please contact us immediately at [email protected]. We will investigate and take action within 24 hours of your report.
We also recommend that adults sharing devices with minors use device-level parental control software and ensure that their fb99 login credentials are kept private and are never saved in a shared browser profile.
Need Help Right Now?
If you are concerned about your gambling habits — or those of someone close to you — do not wait. Contact the fb99 responsible gaming team directly. All communications are treated with complete confidentiality. We will not share your request with other account holders or third parties.
Steps to Request Self-Exclusion
- Send an email to [email protected]
- Use the subject line: "Self-Exclusion Request — [Your Username]"
- State your desired exclusion period (1 month / 3 months / 6 months / permanent)
- Our team will confirm the exclusion and lock your account within 24 hours
- All marketing communications will be suspended immediately upon receipt of your request
fb99 Responsible Gaming Standards
These six principles form the foundation of fb99's approach to responsible gaming. They guide every decision we make about platform design, player communications, and support services.
Transparency
fb99 clearly communicates the odds, house edge, and terms of all games and promotions. We do not use misleading language in our marketing, and we ensure that responsible gaming information is prominently accessible on the platform at all times.
Player Control
Every registered player has full access to deposit limits, session controls, reality checks, and self-exclusion tools from within their account settings or via our support team. Control tools are designed to be easy to activate and impossible to override impulsively.
Early Intervention
fb99 monitors player activity patterns for indicators of problem gambling behaviour. Where our systems flag elevated risk — such as rapid deposit escalation or extended session durations — our support team will proactively reach out to the player.
Education
We invest in player education around the nature of gambling — including the mathematical reality that the house always has an edge and that no betting strategy can guarantee consistent profits. Understanding this is the first step to healthy, recreational gambling.
Non-Exploitative Marketing
fb99 does not target marketing at players who have self-excluded, requested a cool-down, or shown signs of problem gambling. We also do not use marketing language that implies gambling is a reliable way to earn income or solve financial problems.
Welfare Over Revenue
When player welfare and commercial interests are in conflict, fb99 will always prioritise player welfare. This means we will close an account, restrict activity, or refuse a deposit if we have strong reason to believe that continuing play would cause serious harm to the player.
Play Responsibly with fb99
fb99 is committed to keeping gaming fun, safe, and within your control. Explore our cricket sportsbook, slots, and live casino — all on a platform built with your wellbeing in mind.