fb99 Privacy Policy

This Privacy Policy ("Policy") describes how fb99 ("fb99", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who access or use the fb99 online betting and gaming platform at fb-99.one and any associated mobile interfaces or services.

fb99 is an English-language online betting platform built specifically for the Bangladesh market. We are committed to handling all personal data responsibly, transparently, and in a manner consistent with generally accepted data protection principles and applicable law.

By registering an account with fb99, accessing our platform, or otherwise submitting personal information to us, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. This Policy is incorporated by reference into the fb99 Terms & Conditions, which you should read alongside this document.

fb99 collects personal data through several channels depending on how you interact with our platform. The categories of data we collect are described below.

2.1 — Registration Data

When you create a fb99 account, we collect the information you provide directly, including:

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Email address
• Username and encrypted password
• Mobile phone number
• Residential address (city, district, Bangladesh)

2.2 — Identity Verification (KYC) Data

In order to comply with our Know Your Customer (KYC) obligations and to process withdrawals, we may request the following documents:

• Government-issued National Identity Card (NID) or passport scan
• Utility bill or bank statement confirming your registered address (dated within the past three months)
• A selfie or photograph for facial comparison against your submitted identity document

2.3 — Financial & Transaction Data

When you make deposits or withdrawals, we collect transaction records including payment method type (bKash, Nagad, Rocket, Upay, DBBL, Visa, Mastercard), transaction reference numbers, amounts in Bangladeshi Taka (৳ BDT), timestamps, and transaction status. We do not store full card numbers or mobile banking PINs — these are processed securely by our payment partners.

2.4 — Usage & Behavioural Data

As you use the fb99 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser version
• Pages visited, games played, bets placed, and session duration
• Clickstream data and navigation patterns within the platform
• Device fingerprint data used for fraud prevention and duplicate account detection

2.5 — Customer Support Data

When you contact the fb99 support team via email, we collect and retain records of that correspondence, including your contact details, the nature of your enquiry, and any attachments you provide. This data is used to resolve your issue and to improve our service quality.

fb99 uses the personal data it collects for the following specific purposes:

• Account Creation & Management: To register your account, authenticate your identity on login, manage your preferences, and provide you with access to the fb99 platform and its services.
• Age & Identity Verification: To confirm that all players are 21 years of age or older and to verify identity as required by our KYC procedures prior to processing any withdrawal.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, DBBL, Visa, or Mastercard) and to maintain accurate transaction records.
• Fraud Prevention & Platform Security: To detect, investigate, and prevent fraudulent activity, duplicate accounts, money laundering, bonus abuse, and other prohibited conduct as defined in the fb99 Terms & Conditions.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits, session time-outs, and self-exclusion periods, in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support processes based on feedback and support ticket history.
• Platform Improvement: To analyse aggregated usage patterns, identify technical issues, and improve the design, performance, and content of the fb99 platform.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and maintain records as required by law.
• Marketing Communications: With your explicit consent, to send you promotional offers, bonus notifications, and updates about new games or features on the fb99 platform. You may opt out of marketing communications at any time by contacting [email protected].

fb99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the contract between you and fb99 — including account management, payment processing, and customer support — is carried out on the basis that it is necessary for the performance of our agreement with you.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, duplicate account detection, and general platform analytics is based on fb99's legitimate business interests, balanced against your rights and interests.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC and anti-money-laundering requirements, is carried out on the basis of legal compliance.
• Consent: Processing for optional marketing communications is carried out solely on the basis of your freely given, specific, and informed consent. You may withdraw consent for marketing at any time without affecting the lawfulness of any prior processing.

fb99 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

• Payment Partners: We share transaction data with our approved payment service providers (including bKash, Nagad, Rocket, Upay, DBBL, Visa, and Mastercard processing networks) solely to facilitate deposits and withdrawals. Payment partners process this data under their own privacy policies and are contractually bound not to use your data for any other purpose.
• Identity Verification Providers: KYC document data may be shared with certified identity verification partners who assist fb99 in confirming player identities. These partners operate under strict data processing agreements and are prohibited from retaining or repurposing your documents.
• Game Content Providers: Technical session identifiers (not your full personal profile) may be shared with game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, and NetEnt to initialise and manage your gaming sessions.
• Technology & Infrastructure Partners: fb99 uses third-party hosting, cybersecurity, and platform technology providers. These providers access data only as necessary to deliver their contracted services and are bound by confidentiality obligations.
• Legal Authorities: fb99 may disclose personal data to law enforcement agencies, regulators, or courts where we are legally required to do so, or where we determine in good faith that disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving fb99, player data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. Affected players will be notified prior to any such transfer.

fb99 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytics data. A cookie is a small text file stored on your device by your browser when you visit the fb99 website.

Types of cookies we use:

• Essential Cookies: Required for the fb99 platform to function correctly. These include session cookies that keep you logged in during an active session and security cookies that help us detect fraudulent activity. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method display, and notification settings. These improve your experience but are not strictly necessary for platform operation.
• Analytics Cookies: Used to collect aggregated data about how players interact with the fb99 platform — including which pages are visited most frequently, where sessions typically end, and how game categories perform. This data is used in anonymised form to improve the platform.
• Security & Fraud Prevention Cookies: Used in conjunction with device fingerprinting technologies to detect duplicate accounts, automated bot access, and other suspicious behaviour patterns.

You may configure your browser to block or delete cookies; however, please note that disabling essential cookies may prevent you from logging in or using certain features of the fb99 platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

fb99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in any event for no longer than is required by applicable law.

After the applicable retention period has expired, fb99 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a player on the fb99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the fb99 support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request.

• Right of Access: You may request a copy of the personal data fb99 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You may also update certain account details directly from within your fb99 account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests and we cannot demonstrate an overriding legitimate ground. Please note that this right may be limited where fb99 is required by law to retain your data.
• Right to Restriction: You may request that fb99 restrict the processing of your data in certain circumstances — for example, while a rectification request is being investigated.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to Withdraw Consent: Where fb99 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

fb99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS 1.3 Encryption: All data transmitted between your device and the fb99 platform is encrypted in transit using TLS 1.3, the current industry standard for web security.
• Encrypted Password Storage: Account passwords are never stored in plain text. We use industry-standard hashing algorithms with salting to store password credentials securely.
• Access Controls: Access to personal data within fb99's internal systems is restricted on a strict need-to-know basis. Staff with access to player data undergo regular security training and are bound by confidentiality obligations.
• Fraud & Intrusion Detection: fb99 operates continuous monitoring systems to detect unusual access patterns, potential data breaches, and account takeover attempts in real time.
• Regular Security Reviews: Our platform and data infrastructure undergoes periodic security reviews to identify and remediate vulnerabilities proactively.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fb99 will notify affected players promptly via the email address associated with their account, including details of the nature of the breach, the data involved, and the steps we are taking to mitigate the impact.

The fb99 platform is strictly intended for adults aged 21 years and older. fb99 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.

If fb99 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and — where required — report the matter to appropriate authorities. If you believe that a minor has registered an account on the fb99 platform, please notify us immediately at [email protected].

fb99 reviews this Privacy Policy at least annually and may update it at any time to reflect changes in our data practices, platform services, or applicable legal requirements. When material changes are made, we will notify registered players by email to the address on file and by displaying a prominent notice within the player dashboard upon their next login.

The updated Policy will clearly state the new effective date at the top of the document. Your continued use of the fb99 platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must cease using the platform and request account closure.

The most current version of this Privacy Policy is always available at fb-99.one/privacy-policy. We recommend reviewing it periodically to stay informed about how fb99 handles your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

• Support Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request — [Your Username]"
• Subject Line for Privacy Concerns: "Privacy Policy Enquiry"
• Response Time: We aim to acknowledge all privacy-related contacts within 48 hours and to fully resolve data rights requests within 30 calendar days.
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)